Do you thrive in making people feel seen and welcomed? Are you interested in tech and impact, and want to be part of creating a vibrant community in this space? Then you might be the person we’re looking for as Front of House Associate for Norrsken House Amsterdam!

About Norrsken

Norrsken is a non-profit foundation that supports entrepreneurial solutions to big, global challenges. We do this through three pillars: Norrsken Houses, investment funds and strategic initiatives. To date, 3,000+ startups building solutions for a better tomorrow are part of Norrsken. And we’re just getting started.

About Norrsken House Amsterdam

In 2026, we’re opening Norrsken House Amsterdam. It will be a world-class co-working, club and events space, home to a vibrant ecosystem that connects and empowers 1,000+ entrepreneurs, investors, and partners building a future where civilization thrives within planetary boundaries.

About the role

As the Front of House Associate, you will be taking the lead in creating a warm and welcoming environment at Norrsken House Amsterdam. You’ll be the first point of contact for anyone entering our House, ranging from top-founders to leading funders, innovators and partners. Your mission is to create a place where every visitor, guest and member feels genuinely welcomed, valued and at home. Through thoughtful hospitality, personal attention and a warm presence, you help make Norrsken House Amsterdam a community where people connect, belong and feel inspired to be part of the solution.

Your daily work will vary and shift a lot, no two days will be the same! From assisting members and guests with inquiries, to handling administrative and operational tasks such as mail and registration, to providing support for the many events we’ll host. We put a lot of trust in you and this role gives you lots of ownership to manage tasks independently as well as collaborate closely with the rest of the Amsterdam team, especially the Operations Manager and Community & Growth Lead.

This role reports to the Managing Director and is based out of Norrsken House Amsterdam.

Key responsibilities (but not limited to):

• Member and guest experience: You are the face of the House. You will welcome members, guests, and partners, ensuring smooth check-in and a warm welcome. By handling inquiries and occasionally leading tours, you make sure all who visit Norrsken House Amsterdam feel supported in the space.

• Systems management & member administration: You will manage access systems, Slack, and maintain accurate member data to ensure strong operations.

• Collaborate with the team: You work closely with the Operations Manager and Community & Growth Lead, as well as the rest of the Amsterdam team, to tackle challenges and solve for the best possible experience for guests and members.

• Manage post, front desk supplies & lockers: You ensure the "backstage" works as well as the "front stage". This involves maintaining a clean and organized front desk and overseeing the logistics of parcels, lost & found, and member lockers.

• Optimise and improve ways of working: You’ll actively seek ways to optimise our workflows, routines and processes.

Who you are

• Derive energy from social interactions and show up with a warm and authentic mindset: People feel seen by you. You have a natural ability to make people feel welcomed and build deep relationships.

• Thrive in ownership and solving problems on the spot: You are comfortable managing your work and priorities, take initiative to improve processes, and raise your hand when you need support.

• Team player and doer who rolls up your sleeves to get good sh*t done: You thrive in a cross-functional team where we put impact over ego and the experience for our members and guests first.

Requirements

• 2+ years of experience in a customer-facing role (experience within the hospitality sector is a plus).

• Tech-savvyness in the Google Suite and other systems is highly valuable.

• Excellent communication skills, both written and spoken, in Dutch and English.

Working at Norrsken

A job at Norrsken is like working at a startup. It’s a fast-paced and exciting place to work. Tasks and challenges will be demanding, responsibilities and priorities will change and shift, but we guarantee that in return we will fast-forward your personal and professional development. And, you’ll get to work in a team of caring people with deep passion and equally as high ambitions. Ten years from now, you will be proud of the projects and ideas you developed and acted on together.

We believe in radical transparency and aim to honour this in our recruitment processes. For more perspective on what it’s like to work at Norrsken, read our Employee Value Proposition here and Culture Foundation here.

What we offer you

• Gross monthly salary of EUR 3,000, with an indefinite contract.

• 25 annual vacation days as well as 8 % holiday pay.

• An additional 5 wellness days per year which are paid days off, dedicated to boost your health & wellbeing.

• Sick-leave insurance coverage (WIA & WGA) and 5 % pension contribution.

• Opportunity to invest in Norrsken funds.

• The biggest benefit of all - playing a key role in building Norrsken Amsterdam and creating a physical hub where founders, funders, and enablers come together to learn, grow, and build a more positive future.

We encourage you to apply as soon as possible as recruitment is ongoing with a targeted start date in August 2026.

At Norrsken, we are deeply committed to creating an inclusive and diverse workplace, as we believe it creates the best opportunity for us to meet the needs of our diverse community and guests. We actively encourage applicants from all groups and communities. Research shows that underrepresented groups, such as women and LGBTQ+ candidates, are less likely to apply unless meeting all requirements. If you’re excited about this role but are not sure you tick all the requirements, we want to hear from you.