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Office & Operations Manager

Norrsken House is Sweden's biggest hub for impact entrepreneurs. You will maintain & improve Norrsken House, manage projects & document processes so that your work can be replicated around the world.

About the role

Norrsken House Stockholm is the biggest hub for impact entrepreneurs in the Nordics, a 2400m² creative cluster for over 350 people. We believe that if we give people the best workspace in the world, they can do the best work in the world. In this role, you will be responsible for maintaining and improving Norrsken House, managing projects and documenting processes so that the work you do can be replicated around the world, as we open Norrsken Houses across Europe and Africa. 

A job at Norrsken is more like working at a startup than a charity. It’s a fast-paced and exciting place to work but it will be demanding, there may be long hours, things may change quickly and new opportunities come out of the blue. As a result, your responsibilities will change over time as well. But it will give you the opportunity of a lifetime to work on ideas and solutions that truly drive positive impact in society.

This role is based in Stockholm, Sweden. You will work in the following areas of operations - Facilities, Community, Events and Programmes with responsibilities including but not limited to:


  • Ensure that Norrsken House is fully operational and processes are running smoothly. 
  • Constantly be looking for ways to improve the building and make recommendations.
  • Manage help queries and solving Zendesk tickets 
  • Fix day-to-day technical issues, eg meeting room screens, microphones or member portal issues
  • Manage communication of information to members via Norrsken Slack channels
  • Vendor management
  • Be responsible for the building’s access, security and member safety plans, i.e. fire and emergencies.
  • Liaise with Event Space Partner to ensure optimised use of Norrsken House
  • Consumables management: managing inventory stock levels, ordering consumables

Project Management & Future Planning

  • Build and maintain processes that make Norrsken House the go-to place for impact tech entrepreneurs to grow their startup. Where things just work.
  • Initiate and manage optimisation, process improvement and automation projects related to Norrsken House and the wider foundation, using your own knowledge and sourcing external contractors where necessary.
  • Uphold the Norrsken feeling throughout the house
  • Record and review processes, create playbooks for tasks and ensure the information is updated and accurate.
  • Along with the Community Manager, hire and manage our volunteer team Welcomers

Your Profile We’re looking for a self-starter, who enjoys implementing and fine-tuning processes, someone flexible and at ease with change. You are a fun and energetic team player. Confident giving your opinion, you’re also a good listener. You observe once and do the next time.

Experience/Qualifications required

  • You understand the challenges facing impact entrepreneurs. You’re passionate about making the world a better place, and believe entrepreneurship, technology and business can be a driving force for this.
  • You are a process geek: you are good at creating efficiencies through continuous process improvements 
  • You have experience with project management or managing business operations.
  • You are service-minded, confident around people and have experience dealing with member issues, customer complaints or difficult conversations
  • Tech-savvy, you would be comfortable with playing around with IT and/or AV equipment.
  • You have excellent written and verbal communication skills (English) 
  • You have the ability to work with autonomy, are detail-oriented and structured with exceptional organisational and multitasking skills
  • You take pride in resourcefulness - if you don't know how to do something, you figure it out or you know who to ask
  • You must have the right to live and work in Sweden. 

Desired, but not necessary

  • Knowledge of the various business, tech and social impact sectors in Stockholm and knowledge of issues critical to members and their different areas of practice.
  • Experience of building or venue management
  • Digital native, perhaps with some skills in photoshop, coding, or video editing
  • Experience with CRM software, Building Management software or similar. We use Office R&D and Podio. 
  • Experience with recruiting, hiring, and training of volunteers

Norrsken actively seeks to recruit talented people from all backgrounds. We will also consider all types of education and experience for this role.

Salary & Benefits

  • 30000 SEK/month
  • 7 weeks holiday
  • Pension programme
  • Health Insurance

The role will be a permanent contract, subject to a 6 month probation period.

Or, know someone who would be a perfect fit? Let them know!

Norrsken House Stockholm

Birger Jarlsgatan 57C
11356 Stockholm Directions info@norrskenfoundation.org

Who are we?

We are a mix of highly dedicated, top-performing entrepreneurs, analysts, investors, developers and creatives who all believe in making the world a better place.

We share the same down to earth values and ambitions that make us thrive in a dynamic and fast-paced environment where our efforts are directed towards making good things happen in efficient ways.

We believe that the highest impact come from mutual efforts, wherefore we only hire great team players who invest a lot of hard work and dedication into their practices.

Needless to say, Norrsken is an equal opportunity employer.

Already working at Norrsken Foundation?

Let’s recruit together and find your next colleague.

  • Agate Freimane
  • Christoffer Nilsson
  • David Frykman
  • Eric Ljunggren
  • Erik Engellau-Nilsson
  • Figge Wettermark
  • Fredrika Wessman
  • Funda Sezgi
  • Harini Annadanam
  • Jessica Guter

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