Community Lead -  Kigali

Community Lead - Kigali

Norrsken House is the biggest hub for entrepreneurs in East Africa. It’s a 12,430m² entrepreneurial cluster for over 1,000 people determined to accomplish change. Norrsken House is located in the heart of Kigali’s business district in the premises of the former Belgian School. We believe that if we give people the best workspace in the world, they can do the best work in the world. 

About the role 

As Community Lead, you will be responsible for supporting our incredible community of entrepreneurs, as well as managing and improving the day to day operations of the house. You will use technology and processes to arrive at creative solutions to understand and meet the needs of our member startups. 

A job at Norrsken is like working at a startup. It’s a fast-paced and exciting place to work. Tasks and challenges may be demanding, responsibilities may evolve over time but so will your personal development.  A job with Norrsken is a personal accelerator of a lifetime to work on ideas and solutions that truly drive positive impact in society.

  

Examples of Areas of Responsibility:

  • Day to day operations to ensure that Norrsken House is fully operational, processes are running smoothly and we are providing a fantastic member experience
  • Communicate regularly with members via our internal channels and resolve member issues
  • Assist in managing service providers
  • Liaise with the event management to ensure optimised use of Norrsken House
  • Develop and coordinate community-building initiatives 
  • Support in-house activities and events
  • Build and maintain processes that make Norrsken House the go-to place for tech entrepreneurs to grow their startups
  • Manage our startups’ journeys as Norrsken members, create a collaborative environment for our members and manage quarterly member check-ins to ensure we understand our members’ needs
  • Engage and collaborate with the wider tech ecosystem


     

    You are a good fit if you:

    • Are passionate about making the world a better place, and believe entrepreneurship, technology and business can be a driving force for this
    • Are a process orientated person, apt at managing many small tasks and creating efficiencies through continuous process improvements 
    • Are service-minded, confident around people and have experience dealing with member issues and customer relations
    • Have experience with project management or managing business operations
    • Are Tech-savvy and would be comfortable playing around with IT and/or AV equipment.
    • Have strong written and verbal communication skills (English) 
    • Are positive and contribute to a dynamic and driven team culture
    • Enjoy working in a fast-paced environment and can demonstrate an ability to take ownership of tasks from start to finish
    • Previous experience from tech start-up environments or network management is desirable


     To help us place the right people in the right role, we believe in science-based and fair assessment methods. Therefore, as part of our recruitment process, we use Alva Labs assessments to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role.

    Or, know someone who would be a perfect fit? Let them know!

    Who are we?

    We are a mix of highly dedicated, top-performing entrepreneurs, analysts, investors, developers and creatives who all believe in making the world a better place.

    We share the same down to earth values and ambitions that make us thrive in a dynamic and fast-paced environment where our efforts are directed towards making good things happen in efficient ways.

    We believe that the highest impact come from mutual efforts, wherefore we only hire great team players who invest a lot of hard work and dedication into their practices.

    Needless to say, Norrsken is an equal opportunity employer.

    Already working at Norrsken Foundation?

    Let’s recruit together and find your next colleague.

    email
    @norrskenfoundation.org
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